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Q : What
is the difference between small, medium and upgraded items?
A
: Photos on our web site are designed to best reflect the
value and integrity of the medium priced items. Choosing a
reduced item allows you to purchase a similar or smaller arrangement
that meets your budget needs. Choosing upgraded allows us
the flexibility to design using more flowers, use more flowers
of a higher grade, and to use a higher grade container, where
applicable.
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Q : Will
the delivered arrangement look exactly the same as the picture
online?
A
: Occasionally it is necessary to substitute flowers due to
variations in supply across the country. We strive to retain
the value and the integrity of the item you have chosen. We
will email you quickly if do not have your chosen item &
color in our shop.
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Q
: Do you deliver on Sundays?
A
: Yes, we do, please provide your order one day before and
it will be delivered on
Sunday as your request but we cannot guarantee if you order
on Sunday.
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Q : How
will I know if the flowers have been delivered?
A
: This is one of the most common questions we are asked and
also our pride,
we send the delivery confirmation and/or the signed name for
every orders in Korea & Japan.
For another countries, unlike the tracking services that we
have come to
expect with national and international courier services,
the Korea and Worldwide industry has not yet adopted an international
order tracking system that is
"instantaneous". The best way to confirm successful
delivery of your gift is usually to contact the
recipient directly.
If you suspect a case of non-delivery,
you may also e-mail
help on the next business day
after scheduled delivery.
If there has been a problem with your order we will work to
correct the situation as soon as possible.
Your business in important to us and we see timely delivery
as a critical component of our services to you.
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Q : How
can I trust Japanflowers.com with my money, my private information, and
my important
order, is the online payment system secure ?
A : We have an
excellent track record of over 20 years in business delivering
flowers
across the Japan and throughout the world. We have processed
well in excess of 100
thousand online orders without a single security incident.
We do not sell customer
information nor do we use it for unsolicited advertising and
marketing.
This site was developed to support secure online ordering
using the Server Secure
Syatem. This system works best when the site is viewed using
Microsoft's Internet Explorer or Netscape's Navigator browser.
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Q : Why
do I have to re-enter my information each time I order?
A
: Please e-mail
help if you wish to make multiple
orders, or order one item to multiple recipients and then
we will contact you as soon as possible. However,
we need the credit card information for each orders, as a
security measure we do not retain a database of customer payment
method in our company. it is necessary to
re-enter it. We will be happy to accommodate your needs.
To change your message or any correction you can always send
us an E-mail or call to our Head Office at +828 305 599
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Q : Can
I pay through another methods than Master or VISA Credit Cards
?
A
: You can always Fax us your order to Japanflowers Head Office and
transfer money into our
bank.
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Q :
I have a special request - can it be fulfilled all the
time ?
A
: Do not hesitates to contact us if you have any floral or
add another item , it will be
very easy way to make a new item by customer's request.
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Q : Can
I choose the date and time of delivery?
A
: Yes, you will be able to choose your preferred date and
time of delivery.
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Q
: What time zone is Japanflowers in?
A
: Our central processing department is in the Japan Time Zone
which is GMT + 9:00. We are open seven days per week with
extended weekend and Holiday hours.
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